At Baggyz, we strive to ensure that our customers are fully satisfied with every purchase. If you are not completely happy with your item, we offer a return policy that balances fairness to both our brand and our valued clients.

1. Eligibility for Returns

To be eligible for a return, items must meet the following conditions:

  • Time Frame: Returns must be requested within 30 days of the delivery date.
  • Condition: Items must be unused, unwashed, and in their original packaging with tags attached.
  • Non-Returnable Items: For hygiene and safety reasons, certain items such as jewelry, sale items, or custom orders may be non-returnable unless defective or damaged.

2. Initiating a Return

To initiate a return, please follow these steps:

  1. Email us at baggyzhelp@gmail.com with your order number, the item you wish to return, and the reason for the return.
  2. Once approved, we will provide instructions on how and where to send your return.
  3. Pack the item securely and include all original packaging materials.

3. Return Shipping

  • Domestic Returns: For returns within the country of purchase, we may provide a prepaid return shipping label, depending on the reason for the return.
    • If the item is being returned due to a defect or error on our part, we will cover the return shipping cost.
    • For returns due to personal preference, you are responsible for the return shipping fee.
  • International Returns: For returns from outside the country of purchase, return shipping costs are the responsibility of the customer.

4. Refund Process

  • Once we receive and inspect your returned item, we will notify you of the status of your refund.
  • Approved refunds will be issued to the original payment method within 7–10 business days of processing.
  • Original shipping fees are non-refundable unless the item was received in a defective or damaged condition.

5. Exchanges

We offer exchanges for items that are defective, damaged, or if you need a different size or color (subject to availability). To initiate an exchange, please contact us at baggyzhelp@gmail.com.

6. Damaged or Defective Items

If you receive an item that is defective or damaged, please notify us within 7 days of receiving the product. We will arrange a return or exchange at no additional cost to you. To assist us in quickly resolving the issue, please include photos of the defect or damage in your email.

7. Final Sale Items

Items marked as “Final Sale” or “Clearance” are not eligible for return, exchange, or refund unless they are received in a damaged or defective condition.

8. Custom and Personalized Orders

Custom or personalized items cannot be returned or exchanged unless they arrive damaged or defective.

9. Important Notes

  • Baggyz reserves the right to refuse returns that do not meet the above conditions.
  • We are not responsible for items lost or damaged during return shipping, so please consider using a tracked and insured shipping method.

Contact Us

If you have any questions or concerns about our Return Policy, please feel free to reach out at:

Baggyz
Email: baggyzhelp@gmail.com